Here you will find answers to the most frequently asked questions about Mae 22, from choosing the right size to our return policy.
1. How do I choose the right size?
Use our Size Guide to determine the right size. Torn between two sizes? Feel free to contact us; we are happy to help you choose the best fit.
2. Can I return my order?
Yes. You can return your order within 14 days of receipt, provided that the items are unworn, have all their labels attached, and meet the hygiene requirements. View our Return Policy for all the conditions.
3. Can I exchange an item?
At this time, we do not offer a direct exchange service. Would you like a different size or color? Then return your order and simply place a new order through our webshop.
4. What materials is the lingerie made of?
Our lingerie is made from carefully selected, high-quality materials that feel soft on the skin and are designed for optimal wearing comfort and a beautiful fit.
5. How do I care for my lingerie?
For a longer lifespan, we recommend washing your lingerie by hand or using a delicate cycle in a laundry bag. Let the items air dry and avoid the dryer.
6. How long does shipping take?
Orders are generally processed within 1 to 3 business days. Once your order has been shipped, you will receive a shipping confirmation with a Track & Trace code.
7. Do you ship internationally?
Yes. Mae 22 ships to multiple countries. During checkout, you will see which shipping options are available for your destination.
8. Are the products in stock?
All products displayed as available are immediately available from stock. Is an item sold out? Then sign up for the restock notification on the product page.
9. How can I contact Mae 22?
Do you have a question or need help? Then contact us via the Contact Page. We strive to respond within 1 to 2 business days.
10. What does Mae 22 stand for?
Mae 22 was born from the conviction that lingerie should be more than just beautiful. We design timeless lingerie in which comfort, quality, and a refined look come together, so that you feel confident every day.